Terms & Conditions

Your agreement for using tensorbotics.com

Last updated: August 7, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the website at tensorbotics.com and related services offered by Tensorbotics (operated as a sole proprietorship by Abin Alex Pothen in Ontario, Canada) (“we,” “us,” or “our”). By creating an account, enrolling a student, or otherwise using our website and services, you agree to these Terms.

If you do not agree, do not use our services.

1. Who these Terms apply to

These Terms apply to:

• Visitors and account holders using our website or materials we provide online.
• Parents and legal guardians (“you” where enrollment is involved) who create accounts, provide payment information, or enroll a minor. You represent that you have the authority to act for any student you enroll.
• Students, to the extent they use our services under a parent- or guardian-controlled arrangement.

Some sections below apply only to certain roles; where noted, that section applies only to that group.

2. Our services

We provide online coding and related educational offerings, which may include live mentor-led sessions (for example via video conferencing), self-paced projects and practice on our website, and moderated lesson Q&A so students can ask mentors coursework questions. Current program format and expected time commitment are described on our website (for example the pricing or program pages) and may change. We do not offer student forums or open chat products.

We may publish additional parent or program materials on our website from time to time. Those pages are not part of these Terms unless we say otherwise in writing. If a non-legal page conflicts with these Terms on a binding point, these Terms control for contract purposes. Personal information practices are described in our Privacy Policy, which controls for privacy-law questions.

Our curriculum may be updated over time using a mix of human judgment and tools, including artificial intelligence (“AI”). How we may process information in that work is described in our Privacy Policy.

Features, schedules, and program intensity may change. We may use third-party services (for example learning management, payment processing, AI providers, or video conferencing); your use of those services may also be subject to the third party’s terms and privacy notices.

3. Accounts

Students: We expect each student to be registered and to participate under a nickname (chosen as part of enrollment, typically by a parent or guardian). If you do not provide a nickname, we will assign a neutral one (for example Builder-3847). The website uses that nickname across learning and Q&A features. The nickname should not be used to impersonate another person. You may still need to provide accurate legal names and other information where required for enrollment, billing, safety, or law; those details are not used as the student’s everyday identity on the learning surface.

All users: You agree to provide accurate, current information wherever the services or the law require it, and to keep login credentials confidential. You are responsible for activity under your account.

We may suspend or terminate accounts that violate these Terms, create risk, or for operational reasons, subject to any payment or refund commitments we have explicitly stated at purchase.

4. Enrollment, fees, and payment

Parents and guardians: Active program names, prices, and billing details are shown in Canadian dollars on our pricing page, checkout, or other purchase flows at the time you buy, unless we agree otherwise in writing. Enrollment in paid offerings, fees, currency, and any applicable taxes are as shown at checkout or on the applicable product page at the time of purchase. You authorize us and our payment processors to charge your chosen payment method for amounts due.

Sensitive payment information is handled by secure payment processors rather than being stored on our own servers as a primary card vault—processing is subject to the processor’s terms and standards.

Refunds, cancellations, and credits

Checkout and offers. If checkout, a product page, or a separate signed offer states different refund, cancellation, or credit rules (for example a promotion), those stated terms apply to that purchase.

Mandatory rights. Nothing in these Terms limits non-waivable refund, withdrawal, cooling-off, or cancellation rights under applicable consumer protection law.

Cancellation (subscriptions). You may cancel renewal using the method shown at checkout or by emailing us at the address in §16. Cancellation stops future charges; unless we say otherwise at purchase, access ordinarily continues through the end of the current prepaid period.

Refunds (our standard practice). Subject to mandatory law and any checkout-specific terms above:

• First paid enrollment: If you request a refund within fourteen (14) calendar days of the purchase date shown on your receipt (or the date we confirm enrollment, if only that is shown) and your child has not attended any live mentor session booked through us under that enrollment, we will refund that first payment in full.
• After that: Fees are otherwise non-refundable, because programs reserve mentor time and platform capacity—except where law requires a refund or we authorize a credit or exception in writing.
• Renewals: Charges for a renewal period are generally non-refundable once that period has begun; cancel before the renewal date to avoid the next charge.

Billing errors. If you believe you were charged in error, contact us promptly; we will investigate and correct consistent with law.

If a short summary on another non-legal page on our website differs from this §4 on a binding point, this §4 controls for contract purposes.

Promotions, free periods, and discounts

Written offer controls. Time-limited discounts, free months or trial periods, account credits, or coupon codes are governed by the specific terms shown at checkout, on the pricing page, in the offer email, or on the coupon—together with these Terms. If anything is unclear, contact us before you complete purchase.

Free months. A stated free period means we do not charge the regular subscription fee for that interval as the offer describes (for example while a promotional code is active or during a labeled trial month). Unless the offer says otherwise, you may still cancel renewal under §4 so that no paid renewal begins when the free period ends.

Refunds and the fourteen-day rule. If your enrollment includes a free or discounted first period, the fourteen (14) day refund described above applies to the first payment actually charged and shown on your receipt for that enrollment, unless the offer explicitly states different refund rules.

Limits. Offers may be restricted (for example new customers only, one redemption per person or household, non-stackable). We may decline or revoke promotional enrollments that break stated limits or appear abusive.

5. Acceptable use

You agree not to:

• Use the services in violation of law or in a way that harms minors, other users, or our staff and mentors.
• Attempt to gain unauthorized access to systems, accounts, or data.
• Scrape, harvest, or misuse personal information you encounter through the services.
• Interfere with or disrupt the services or other users’ experience.
• Misrepresent your identity or affiliation.

Lesson Q&A: Where we offer moderated lesson Q&A, students use the nickname on their account—not their legal full name. Q&A is for coursework questions with mentors. We do not provide student forums or open chat. Moderation may remove harmful content or restrict accounts that endanger others.

We may investigate and cooperate with authorities regarding violations.

6. Intellectual property

Our content—including curriculum, branding, logos, website design, recordings we create as part of our service offerings, and other materials we provide—is owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable license to use materials for your personal learning (students and families).

You may not copy, sell, publicly redistribute, or create derivative works from our proprietary materials except as allowed by law or with our prior written consent.

Your submissions: Where you submit assignments, projects, or similar work through our platform, you grant us a license reasonably needed to operate the services (for example hosting, displaying to you and authorized mentors, and providing feedback).

7. Privacy

Our collection, use, and disclosure of personal information is described in our Privacy Policy. By using the services, you acknowledge that policy. These Terms govern contractual obligations between you and us; the Privacy Policy governs privacy-law questions.

8. Recordings and third-party tools

Live sessions or platform features may involve recording, screen sharing, or third-party tools. Recording and related safety practices, when they apply, are described in notices we publish (for example on the site or at session start). You agree to follow those notices and any reasonable instructions we provide.

9. AI tools and third-party safety monitoring

We may use AI and similar technologies to help improve curriculum and teaching materials, assist mentors when reviewing submissions, and support related operational work. Details of that processing are in our Privacy Policy.

By providing voluntary feedback about courses, lessons, pacing, or classroom experience, you agree we may use it—including by processing it with third-party AI services we engage—to improve our offerings. Unless we agree otherwise in writing, you grant us a non-exclusive right to use that feedback for product and curriculum improvement without owing you compensation. Feedback you mark confidentially will be handled as our Privacy Policy and any separate NDA describe.

AI-assisted changes aim to support learning; they do not guarantee any particular outcome for any student. Mentors may use AI-generated suggestions when reviewing work; instructional decisions remain with the people delivering the program, and human review is applied only to the extent we choose operationally.

Live sessions typically use third-party video conferencing platforms. Those providers may run automated or AI-assisted safety monitoring on session data. That processing is governed by the provider’s terms, privacy notices, product settings, and applicable law. By joining a live session, you acknowledge that such features may be in use when the provider offers them.

10. Disclaimers

Educational outcomes depend on many factors. We do not guarantee specific grades, test scores, or career results.

The services are provided “as is” and “as available” to the fullest extent permitted by law. We disclaim implied warranties such as merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are not legally permitted.

11. Limitation of liability

To the fullest extent permitted by Ontario law and applicable Canadian law, our total liability arising from these Terms or the services is limited to the amount you paid us for the services giving rise to the claim in the twelve (12) months before the claim, or one hundred Canadian dollars (CAD $100), whichever is greater.

We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, except where such limitations are not allowed by law.

Nothing in these Terms limits liability that cannot legally be limited (for example certain claims for gross negligence or willful misconduct where the law does not permit a cap).

12. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Tensorbotics and its operator from claims, losses, and expenses (including reasonable legal fees) arising from your misuse of the services, violation of these Terms, or violation of others’ rights, except to the extent caused by our willful misconduct.

13. Changes

We may update these Terms by posting a new version on our website and updating the “Last updated” date. Continued use after the effective date of material changes constitutes acceptance unless applicable law requires additional steps. If you do not agree, stop using the services.

14. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law rules.

You agree to bring disputes related to these Terms or the services in the courts of Ontario, unless mandatory consumer-protection rules in your jurisdiction give you a non-waivable right to sue elsewhere.

15. General

If a provision is invalid, the remainder stays in effect. Our failure to enforce a provision is not a waiver. These Terms constitute the entire agreement between you and us regarding the subject matter here for website use and general enrollment, except for any separate signed agreements that explicitly supplement these Terms.

16. Contact

Email: info@tensorbotics.com